Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at online@parlorcityfurniture.com.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at online@parlorcityfurniture.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at online@parlorcityfurniture.com.

Return & Refund Policy

Effective Date: 8/16/2024

1. General Return Policy

At Parlor City Group, LLC, we are committed to providing high-quality furniture and a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Our return policy is designed to be transparent and easy to understand.

2. Eligibility for Returns

2.1 Time Frame:

  • All return requests must be made within 30 days of the delivery date.

2.2 Condition of Items:

  • Items must be returned in their original, unused condition.
  • The furniture must be free of any damage, wear, stains, odors, or alterations.
  • All original packaging, tags, and accessories must be included.

2.3 Non-Returnable Items:

  • Custom-made or personalized items.
  • Clearance, sale items, or items marked as "Final Sale."
  • Assembled or modified items.
  • Mattresses, bedding, and other sleep-related products if opened or used.
  • Gift cards.
  • Any items that have been assembled, used, or altered.

2.4 Proof of Purchase:

  • A valid proof of purchase (order confirmation, invoice, or receipt) is required for all returns.

3. Return Process

3.1 Initiating a Return:

  • To initiate a return, please contact our Customer Service team at [Insert Contact Information] with your order number, the item(s) you wish to return, and the reason for the return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.

3.2 Return Shipping:

  • The customer is responsible for return shipping costs unless the return is due to a manufacturing defect, damage during transit, or an incorrect item received.
  • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returns.

3.3 Packaging:

  • Items must be packed securely to prevent damage during return shipping. Use the original packaging whenever possible.
  • Please include the RMA number and a copy of the original invoice inside the package.

3.4 Return Address:

  • Returns should be sent to the address specified 

3.5 Inspection and Processing:

  • Once we receive your return, it will be inspected within 5-7 business days.
  • If the item(s) meet the return eligibility criteria, we will process your refund.

4. Refunds

4.1 Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 7-10 business days for the refund to be reflected in your account after processing.

4.2 Restocking Fees:

  • A restocking fee of 15% may apply for returns that are not due to damage, defects, or errors on our part.

4.3 Shipping Costs:

  • Original shipping costs are non-refundable unless the return is due to our error.

4.4 Partial Refunds:

  • In some cases, partial refunds may be granted for items returned in suboptimal condition (e.g., missing parts, signs of use, etc.).

5. Damaged or Defective Items

5.1 Reporting Damage:

  • If you receive an item that is damaged or defective, please notify us within 48 hours of delivery.
  • Provide clear photos of the damage or defect, along with your order number.

5.2 Resolution Options:

  • We will work with you to resolve the issue by offering a replacement, repair, or refund.

5.3 Return of Damaged Items:

  • If a return is required, we will cover the return shipping costs for damaged or defective items.

6. Exchanges

6.1 Exchange Eligibility:

  • We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Custom Orders

7.1 Custom-Made Furniture:

  • Custom-made or personalized items are non-returnable and non-refundable.
  • This includes furniture made to specific dimensions, materials, colors, or with custom features.

8. Warranty Returns

8.1 Warranty Claims:

  • For items covered under warranty, please refer to our Warranty Policy [Insert Link to Warranty Policy].
  • Warranty claims must be made in accordance with the terms and conditions of the product warranty.

9. International Returns

9.1 Return Policy:

  • International orders are subject to the same return policies as domestic orders.
  • The customer is responsible for international return shipping costs, including any customs duties, taxes, or fees.

10. Contact Us

For any questions or concerns about our return policy, please contact our Customer Service team:

  • Phone: (607)366-0707
  • Email: online@parlorcityfurniture.com
  • Live Chat: Available during business hours on our website.

Policy Updates

Parlor City Group, LLC reserves the right to update or modify this return policy at any time without prior notice. Any changes will be posted on our website with the effective date.