Shipping policy

Shipping Policy

Effective Date: August 16, 2024

At Parlor City Furniture, we are committed to providing a seamless shopping experience, including reliable and timely delivery of your purchases. This Shipping Policy outlines the terms and conditions for shipping our products.

1. Shipping Destinations

We currently ship to addresses within the United States, including Alaska and Hawaii. Please note that additional shipping charges may apply for orders shipped to Hawaii and Alaska on a case-by-case basis. Unfortunately, we do not ship to P.O. boxes, APO/FPO addresses, or internationally at this time.

2. Shipping Options & Delivery Times

2.1 Shipping Time Labels:

  • Most products on our website are labeled with specific shipping times, such as 2 days ship, 5 days ship, or 10 days ship.
  • For products that are not labeled with a shipping time, lead times may vary. We encourage you to contact a customer care representative for detailed information about the expected lead time for these items.

2.2 Post-Shipping Delivery Time:

  • Once your order has shipped, delivery typically takes 2-5 business days.
  • Please note that delivery times may vary depending on your location, the availability of the products, and any unforeseen delays.

3. Shipping Costs

3.1 Free Shipping:

  • Shipping is free for most products on our website.
  • Exceptions apply to orders placed through a representative and custom orders. These may incur additional shipping charges.

3.2 Additional Charges for Hawaii and Alaska:

  • Orders shipped to Hawaii and Alaska may incur additional shipping charges. These charges will be determined on a case-by-case basis and communicated to you before your order is processed.

3.3 Fair and Transparent Fees:

  • At Parlor City Furniture, we value transparency. We will never charge you a shipping fee without prior approval.
  • Any potential shipping fees will be communicated clearly and agreed upon before processing your order.

4. Order Processing Time

Orders are typically processed and shipped within 1-3 business days after payment is confirmed, unless otherwise specified by the product's shipping time label. Orders placed on weekends or holidays will be processed the next business day.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number(s) if they are available. You can check status using the tracking link, carrier site, or by chatting with our bot to reach a representative.

6. Larger Orders, Custom Products & Delivery Constraints

  • Custom Orders: Some products are manufactured to customer specifications, which may extend the lead time beyond standard shipping times. We recommend discussing these timelines with a representative.
  • Larger Orders: Larger orders may take longer to process and deliver compared to single-item orders. We will provide you with an estimated delivery timeline upon order confirmation.
  • Delivery Constraints: If you have any specific delivery needs or constraints related to timelines or lead times, we encourage you to work directly with a customer care representative. They will assist in coordinating the best possible delivery solution.

7. Address Changes

Please ensure that your shipping address is accurate before placing your order. If you need to change your shipping address after placing an order, please contact us immediately at [Insert Contact Information]. We will do our best to accommodate your request, though changes may not always be possible depending on the order's status.